Gigantic

We hope the following information will help you in your journey to and from Gigantic and answer question about the venue when you are going to be there…

HOW DO I BUY TICKETS?
The best way to buy tickets is via our website. Any tickets purchased through a non-approved third party or non-affiliated reseller run the risk of you being sold an illegitimate ticket.

Please see below for a list of affiliated ticket vendors, but please check the link from the event on our website for our official outlet – See Tickets

On most occasions when the event is not sold out you will be able to purchase tickets on the door. Please check the event listing for details.

For non-received or lost tickets please contact the outlet that the tickets were booked / purchased through in advance of the event and not the venue directly.

BEWARE OF SECONDARY TICKETING:

Please do not buy tickets from other secondary options such as Viagogo, Touts, Facebook, etc. Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market and will not be accepted on entry. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent.

COLLECTING TICKETS:

If you have selected the Box Office option when booking tickets, they will be available for collection from the box office on the day of the show.
To collect tickets from the box office you will need to have a copy of the order confirmation, ID and the card used as payments for the tickets.

If you are collecting a ticket(s) and you are not the person whose card was used for the purchase, please ensure you bring with you a signed letter of authorisation from the card holder which details your name and the last four digits of the card used to purchase the tickets.

WHERE IS PROSPECT BUILDING LOCATED?
We are at 45 Feeder Road, Bristol, BS2 0SE.

HOW DO I GET TO PROSPECT BUILDING?
There is no parking so please use alternative modes of transport, preferably public transport, which is easily accessible and helps bypass long queues and parking difficulties, or a bike, or a taxi.

By Train: Temple Meads train station is less than a 10-minute walk
By Bus: Bus routes are available to Temple Meads station and beyond

If you decide to take a taxi, please use our postcode, BS2 0SE, as your drop-off point. Follow signs and event stewards to access the drop off location on site, just off Feeder Road.

Please note, our ENTRANCE and EXIT are via different routes – you enter/drop off via Feeder Road and exit/pick up onto Chapel Street. There will be signs and security to guide you.

WHERE CAN I PARK
As we have no onsite parking there is nowhere to park! Please do not park on Feeder Road as this is a blue route and enforced with parking restrictions.

The closest parking available is at:
Bristol Temple Meads Station – Long Stay
Car Park Bristol Temple Meads Station – APCOA
Temple Quarter Car Park
There is also limited parking available on the street in St Philips.

TRAVELLING FROM AFAR :

Find hotel and accommodation options in Bristol here.

AGE RESTRICTIONS :

Prospect Building will have different age restrictions depending on the event. Please make sure you check what they are before booking tickets; Club events are all 18+ and will operate Challenge 25

14+ (Under 16s with an adult 18+ max 2 per adult accompanied at all times)

Most live shows will be 14 and over. Under 16s need so be accompanied by an adult at all times (over 18) with a maximum of 2 per adult.

Customers who appear to look under the age of 14 that arrive to a gig and cannot prove they are 14 or over may be refused entry.

Customers who appear to look under the age of 16 that arrive to a gig unaccompanied and cannot prove they are 16 or over may be refused entry.

Please ensure you read all the show details prior to booking tickets.

CHALLENGE 25 / ID POLICY
All customers who look under the age of 25 will be required to provide ID when purchasing alcohol.

If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund.

Accepted forms of ID are a Driver’s License (full or provisional), or a Passport (valid)

PROHIBITED ITEMS :

When you come to the Prospect Building, you agree to all our T&Cs, including that we will search you on entry. If you don’t, sadly, we can’t let you in. If you’ve got any of the following on you, we’ll have to remove them:

•     Sharp objects of any kind, including hair styling combs
•     Narcotics & Drug paraphernalia
•     Food (please see Food and Drink section)
•     Large umbrellas
•     Hip flasks
•     Glass bottles (Including perfume bottles)
•     Loose medication (Please see Prescriptions Drugs and Medication section)
•     Aerosols
•     Liquids of any kind (all reusable bottles will be decanted and on some shows will be held by security until the end of the night)
•     no selfie sticks / professional cameras with interchangeable lenses
•     Any item deemed to be able to cause physical harm
•     Stickers, spray cans, markers and graffiti pens.
•     Unapproved unmanned aerial systems (UAS) or drones
•     Smoke bombs, flares, fireworks, fire-starters, and open flames.
•     Liquids, gels and perfumes of more than 100ml.
•     Cans, bottles, any glass or metal objects or vessels including perfume bottles
•     Helmets, skateboards, rollerblades, hover-boards, scooters and bicycles,
•     Non-service animals
•     Chairs or stools

PRESCRIPTIONS DRUGS AND MEDICATION:
You will be asked to put bags larger than A4 and laptops, tablets, audio recording equipment, noise-making devices or card reading devices into the cloakroom or lockers.

We discourage bringing medication to the venue, but we do understand that for some people this is a necessity. Therefore, should a person attend a show with prescription drugs the following applies:

A sealed package of prescribed medication of a small quantity is permitted providing that the person’s name is on the label. A prescription for the medication, if possible, should be brought with you if possible.

Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the medics on the night who will assess the situation, and the items may be removed until after the show and held in the medical room where they can be accessed if required.

Please be aware that security or the medic may request evidence on entry. You may also be requested to speak with the duty manager.

A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the duty manager & the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.

DRUGS POLICY :

Prospect Building takes a zero-tolerance policy towards drugs in relation to possession, dealing or using. Bristol Drugs Project (BDP) can be regularly found at the venue; advice is available should you need it or feel free to contact them directly on info@bdp.org.uk

ADMISSIONS, REFUSALS AND EJECTIONS :

In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff, you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.

CAMERAS AND RECORDING EQUIPMENT
No professional cameras (with large or detachable lenses), video cameras or tape recorders are permitted in the venue. Should you be found to have these on arrival you will be asked to either take them back to somewhere safe or be asked to deposit them in the cloakroom.

Small compact cameras are allowed unless specified on the day of the show.

For the satisfaction of other customer’s selfie sticks, iPads and/or tablet devices are not permitted to photograph or film during any performances. Customers who persist may be asked to leave the venue.

CLOAKROOMS / LOCKERS : 

There are lockers onsite for you to use for £6, which can be accessed throughout the event. These can be booked in advance to avoid queues. Please check back here for a link closer to the Gigantic to book your locker.

If you are bringing a bag bigger than a A4 and items such as bike helmets, backpacks, suitcases etc. with you we request that these are put into lockers.

FOOD & BEVERAGES :

We will have multiple food vendors at Gigantic

Each vendor will display their allergens list.

No food or beverages should be brought into Prospect Building. These will be removed on search and confiscated. This includes sweets & chewing gum.

Free drinking water is available at the bars on request.

Should you require any food items for medical reasons please make this known to the security personnel on the front door who will contact the duty manager & medical personnel to discuss this in private.

STROBE LIGHTING AND PYROTECHNICS : 

Some shows will contain strobe lighting or smoke effects. Should you have any concerns please contact the venue prior to arrival or speak to a member of staff on the night.

ISSUES DURING THE SHOW : 

If you have a complaint about the venue or event, please speak to a member of security who will try to assist and in turn, if necessary, contact a duty manager immediately during the show to try and resolve the issue.

RE-ADMISSION // PASSOUTs :

WHEN YOU ENTER YOU WILL BE GIVEN A GIGANTIC WRISTBAND WHICH WILL ALLOW YOU TO POP OUT, AS IF YOU’D EVER NEED TOO!. PLEASE NOTE THAT THERE IS NO READMISSION AFTER 19:00 THOUGH. ALSO, NOTE THAT IF YOU DO LEAVE WHEN YOU RETURN YOU WILL BE REQUIRED TO UNDERGO APPROPRIATE SECURITY SEARCHES ON EACH OCCASION THAT YOU ARRIVE AT THE VENUE

SMOKING POLICY :

Prospect Building is a non-smoking and none-vaping venue. Smoking and vaping aren’t permitted in any area inside the venue. The smoking area is in the courtyard on all events.

Those found to be smoking inside the venue are at risk of being ejected without a refund.

VENUE LAYOUT : 

Prospect Building has a free flow general admission capacity, which ranges from 200 to 3500 depending on the event and its layout. It is fully accessible.

NOISE LEVELS :

Please be aware that there will be high sound levels during shows and patrons may be subject to continuous sound levels that may cause potential damage to hearing. Earplugs are available on the bar should they be required.

The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible

WELFARE INFORMATION :

Please look after yourselves and each other. Head to welfare or medics if you or your friends don’t feel right.

All our staff are trained to treat you with a focus on your well-being. Your safety is of paramount importance, and we will always help you.

Medics & welfare are located at the far end of the courtyard by the exit, there will be directional signage in the courtyard.

HARASSMENT POLICY :

If it is unwanted, it is harassment. Everyone has the right to enjoy our events. Discrimination or harassment of any kind – whether it be on the grounds of race, gender, ethnicity, visible or unseen disabilities, sexual orientation, heritage, religion, age, family status, social class, or education – is not tolerated.

Harassment includes but is not limited to:

•     Non-consensual taking of photos and video
•     Intimidation, stalking, following
•     Sustained disruption of other people’s enjoyment
•     Inappropriate verbal or physical contact
•     Unwelcome attention
•     Encouraging or condoning any of the above

We want everyone to feel safe, welcome, and respected while working at or attending our events. If at any point the behaviour of a customer or another member of staff is making anyone feel unsafe or uncomfortable then please report it to any member of our team. You can Ask for Angela or describe what is happening.

All claims will be dealt with seriously and immediately. Violations will result in immediate removal and potential legal action.

Please look at Bristol Rules before your visit https://www.bristolnights.co.uk/projects/bristol-rules

REUSEABLE CUPS :

For most shows we operate a cup levy to reduce our carbon footprint:

•     You pay a non-returnable levy of £1 per cup at the bar
•     Swap your dirty cup(s) for a clean cup with each new drink

More info is available at the bars

LOST PROPERTY :

If you have lost an item at one of our events, please follow this link to register your lost item. If we have found your item, we will reach out to you via email within 2 weeks of your returned form. If we do not reach out after 2 weeks from your email, the item will be donated to charity / ID’S will be destroyed for safety reasons.

MERCHANDISE :

Please only buy merchandise from inside the venue, this is the only place to buy official merchandise.